Donation & Refund Policy

Keep Humanity First is committed to clear, honest donation handling. This page explains how gifts are processed, when refunds may apply, and how to contact us if something needs attention.

How donations are processed

All donations are processed by a third-party, PCI-compliant payment provider. Keep Humanity First does not store your full card details and only receives the information needed to confirm and acknowledge the gift.

Receipts

You will receive an email receipt confirming your donation amount, frequency, and reference number immediately after a successful payment.

Recurring (monthly) donations

Monthly donations continue until you cancel. Every recurring donation confirmation states the amount, frequency, and how to cancel. You can cancel by using your donor portal if available, or by contacting us through the Contact page.

Refunds

If a donation is processed incorrectly, duplicated, or otherwise in error, we will review the request and correct it promptly. Refund requests are assessed based on the payment provider's terms, the timing of the payment, and the reason for the request.

Failed or disputed payments

If a payment fails or a donor disputes a charge, the payment provider and the organization will review the transaction to confirm whether a payment was completed correctly. Any genuine error is corrected as quickly as possible.

Tax deductibility

Tax-deductible status depends on the organization’s confirmed legal registration and jurisdiction. Until a formal status is confirmed, the site does not claim tax-deductible status for any donation.